Telstra Sim Fun

I have found that Telstra is not really set up to activate SIM cards over the phone, when you already have the SIM. They start wondering how you got the SIM, and why. They find it even more strange when you have the ‘CODE’ of the plan that you want to go onto.

I needed to activate a SIM on a $10/month plan, and I spent about 15 minutes on hold after speaking to the first person. This is understandable. Why would anyone have a pile of 20 SIM cards in their house?

I originally tried to activate the service through Telstra CountryWide by email. This would have been fine if I had a business phone account I wanted to add the SIM to. But since I am adding it to a residential account then things are different.

Of course they cannot give me the PIN number right this minute. ARGH. I have to ring back for that