I just had a client ring… He was unable to get reports out of my software for some reason. Why this was happening we are not sure. But as soon as he tried it with me on the phone he managed to get it to work. Why does that always happen. You might spend an hour working on something and then ring up for support, and then you try it once more, and guess what… It works. Makes your face go red I can tell you. Fortunately it does not happen too often – I tend to spend too much time trying to get things to work (Classical guy problem isnt it? Refuses to ask for help… )

I was chasing up another of my clients about getting some SIM cards activated. I have the SIM cards and his client was needing to get them activated in their name. I am not a dealer for any of the companies and there is no incentive for me to either. Anyway they contacted the phone company and were unable to find anyone who knew what GPRS was in order to get this all set up. This as dispite giving them ALL the information possible – including the internal code for the plan that the SIM needed to be put onto. I just wonder how many people give up on the phone companies. I am sure it is non-zero. It just has to be.

Argh… More work. I just got another order for some tracking units. Time to surprise the client. I should try to get these out the door today! Given that there have been some delays in the past I think he will really enjoy the prompt service! Oh, and at the same time he told me the SIM cards had FINALLY been activated. Took them long enough.