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For any enterprise applcation, we believe that access to quality technical support is
essential to the sucess of a product. Radioactive Networks provide all our
customers to the best support possible. We also recognise that there are
applications where a support 24x7 needs to be available. For those customers
we are offering annual Technical Support Plans giving a level of
support after hours.
Direct support from the software manufacturer will provide rapid answers to
product and service questions, as well as prompt delivery of online product
upgrades. By employing Support Plans, IT organizations can
provide the best service to their end-users while maintaining the overall
solution's cost-effectiveness.
Basic Support
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Product Expertese - Direct access to customer support and programming
staff
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Business Hours Support - Phone and Email support are available most
business days. After hours email support is available.
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Software Download Site - Radioactive Networks software is available for
download allowing fixes to be immediately implemented. Coming later this
year will be automatic software updates
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Proactive Monitoring - Our custom software monitors our servers to
inform us a problem, allowing us to fix it usually before you even know there is one. |
Premium Support
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Designated Support Contact - Giving direct access to support staff 24/7
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Priorty Response - Receive priority problem resolution
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Developer Access - You can also receieve access to our developers to
gain expanded knowledge of our product, and discuss product changes on a one
to one basis. |
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Welcome to our Techical Site. If you are interested in an overview, then visit our
Marketing Site
Copyright © 1994-2006
Radioactive Networks ,
darryl@radio-active.net.au
This page was last updated 2005-09-01 07:24:33
This page was last compiled 2006-05-17 08:25:52
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