Getting sense out of Sensis

I hate dealing with Sensis. I have just contacted them a third time wanting to use one of their products for my business. I know that they offer the product. What I hate is being told when I ring up is that they do not offer it. Then when I tell them that it that they do they check. They take my phone number for a third time, and tell me that they are going to pass it onto the team responsible, and that team will decide if they will let me buy their service.

I wonder what the Trade Practices Act would say about that. It seems to me that Sensis have got the worst part of Telstra in it, with the worst part of other organizations.