DSE annoys me

OK. Saturday I went to Dick Smith Eletronics (DSE) to buy a set of verniers. Sure, they had some, at $40 instead of $10 as advertised in Silicom Chip magazine. A copy of the advert is in the graphic.



 

OK. I must had got things mixed up. So this time I take the magazine advert down to Dick Smith. This time the person goes to see the manager about the price difference. After many minutes, he comes out telling me there is an error with the Ad, and that there is an apology at the front of the store.

 

I ask to see the manager. I see him and we do not agree with things of course. He cannot even give me a discount on the items. So lame. Time to check what the Trade Practices Act says.

 

Update

 

I decided to look at what the law said. On the Fair Trading Web Site, there was a link to the Fair Trading Act 1987. Section 51 is rather intersting. It states…

 

A person who has, in trade or commerce, advertised goods or services for supply at a specified price shall offer the goods or services for supply at that price for a period that is, and in quantities that are, reasonable having regard to the nature of the market in which the person carries on business and the nature of the advertisement.

 

The only exceptions are when a supplier offers to supply at the same price the items later, or a similar product at the same price. So I rang DSE to complain. We will see how things go when they ring back.

Sensis

I have contacted Sensis once more. Same story as before. They wanted to take my details. Told them no, I wanted to speak to someone. This time the person was helpful and found that the person was not in right then. Promised to chase things up. Let us just see. The phone number for Sensis is 1800 819 471 since it is not on their Web Site. Heard back from them finally. Their charges are high, but the capability is there.