Couriers Business Processes

One thing that never fails to surprise me is the lack of workflow processes in couriers. They seem to attempt to do the impossible, with stupid things like attempting to deliver parcels to post office boxes. I mean the couriers attempt to deliver the parcels and then after the courier has attempted to deliver the parcel I get a phone call asking for the address.

It would not be so bad if it only happened occasionally. But it happens too often – with small and big companies. FedEx is just one of the companies like this. I would have thought that in their electronic business process they would have a workflow before the parcel arrives where they get the address. Mind you, the FedEx guy remembers where i live so it happens less now.

Another strange thing is with the Microsoft BETA program for the Compact Net Framework beta. You go to their site to request a CD or something, and they want your 25 character product ID. It is written 5-5-5-5-5, but when you go to enter it, you need to enter it 5-3-10-2 or something like that. Notice that I only entered the first 20 characters. The last 5 were not able to be entered.