Support

For any enterprise application, we believe that access to quality technical support is essential to the success of a product. Radioactive Networks provide all our customers to the best support possible. We also recognise that there are applications where a support 24×7 needs to be available. For those customers we are offering annual Technical Support Plans giving a level of support after hours. Direct support from the software manufacturer will provide rapid answers to product and service questions, as well as prompt delivery of online product upgrades. By employing Support Plans, IT organisations can provide the best service to their end-users while maintaining the overall solution’s cost-effectiveness.

Basic Support

  • Product Expertise – Direct access to customer support and programming staff
  • Business Hours Support – Phone and Email support are available most business days. After hours email support is available.
  • Software Download Site – Radioactive Networks software is available for download allowing fixes to be immediately implemented. Coming later this year will be automatic software updates
  • Proactive Monitoring – Our custom software monitors our servers to inform us a problem, allowing us to fix it usually before you even know there is one.

Premium Support

  • Designated Support Contact – Giving direct access to support staff 24/7
  • Priority Response – Receive priority problem resolution
  • Developer Access – You can also receive access to our developers to gain expanded knowledge of our product, and discuss product changes on a one to one basis.