I have just heard back from QANTAS. Mind you this was at 11:18am today. They were ringing to ask if I would be home between 11:30 and 2:30 when my bags were due to be delivered. Hmm... Yes, I will. But I find it unlikely that I will be getting the bags at 11:30. It is most likely to be closer to 12:30 at the earliest I would guess. And then I guess the washing starts in earnest!