No names to protect the guilty... I contacted a company wanting to get an access code to a piece of equipment. They do not charge for access to this part of the firmware. In fact this menu is supposed to be available for users. So I contact the local support organisation for the equipment. Their response was not 'No Problem', or even 'No Hope', it was 'That piece of equipment is more than two years old... We suggest you upgrade it, and we have attached a pricelist'. The price list DID NOT contain a list of the price for upgrade, and they have not yet provided the code I need. We will see what happens tomorrow - I suspect that they are going to stall.